Matching Supply with Demand: An Introduction to Operations Management
Gérard Cachon, The Wharton School, University of Pennsylvania

Professor Cachon is the Fred R. Sullivan Professor of Operations and Information Management at the Wharton School of the University of Pennsylvania, where he teaches a variety of undergraduate, MBA, executive, and Ph.D. courses in operations management. His research focus on supply chain management, and operations strategy; in particular, how new technologies enhance and transform competitiveness via operations. He is a Distinguished Fellow and was president of the Manufacturing and Service Operations Society. His articles have appeared in Harvard Business Review, Management Science, Marketing Science, Manufacturing & Service Operations Management, and Operations Research. He has been on the editorial review board of five leading journals in operations management and is currently the editor of Manufacturing & Service Operations Management. He has consulted with a wide range of companies, including 4R Systems, Ahold, Americold, Campbell Soup, Gulfstream Aerospace, IBM, Medtronic, and O'Neill.

Before joining the Wharton School in July 2000, Professor Cachon was on the faculty at the Fuqua School of Business, Duke University. He received a Ph.D. from the Wharton School in 1995.

He is an avid proponent of bicycle commuting (an other environmentally friendly modes of transportation). Along with his wife and four children he enjoys hiking, skiing, fishing, snorkeling, and scuba diving.

Christian Terwiesch, The Wharton School, University of Pennsylvania

Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Wharton's Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received numerous teaching awards for his courses in Wharton's MBA and executive education programs.

Professor Terwiesch has researched with and consulted for various organizations, including a project on concurrent engineering for BMW, supply chain management for Intel and Medtronic, and product customization for Dell. Most of his current work relates to health care and innovation management. In the health care arena, some of Professor Terwiesch's recent projects include the analysis of capacity allocation for cardiac surgery procedures at the University of California–San Francisco and at HUP, the impact of emergency room crowding on hospital capacity and revenues (also at HUP), and the usage of intensive care beds in the Children's Hospital of Philadelphia. In the innovation area, recent projects include the management of the clinical development portfolio at Merck, the development of open innovation systems, and the design of patient-centered care processes in the Veterans Administration hospital system.

Professor Terwiesch's latest book, Innovation Tournaments, outlines a novel, processbased approach to innovation management. The book was featured by BusinessWeek, the Financial Times, and the Sloan Management Review.